Frequently Asked Questions

You do not require a referral to see a psychologist. If however, you are experiencing mental health problems and you are referred by a GP under a Mental Health Care Plan then you will need to bring your referral and Medicare card to enable us to process a Medicare rebate after your appointment.

Psychologists are mental health care professionals who study and research the science of human behaviour. Their findings are applied to help patients reduce stress and negative conditions, improve their thinking patterns and habits, and boost self-awareness.

Psychologist at our centres have a minimum 4 years’ university education, as well as two years’ graduate education and/or two years’ work experience under the supervision of a registered psychologist. Professional psychologists have training in a variety of different therapies and treatment methods, which allows them to customise their approach to each individual patient depending on his or her needs and goals.

Unlike psychiatrists, psychologists use non-drug treatments (they do not prescribe medications). However, where appropriate, they can work with other medical professionals including general practitioners, who can prescribe medication as part of a complete treatment plan.

In your initial appointment, our psychologist will conduct a comprehensive assessment of your current life situation and the factors that have contributed the development of the difficulties for which you are seeking assistance. This will also involve a discussion of your goals for treatment.

This assessment assists in our development of an individualised treatment plan that will be most helpful for you. We understand that talking to a new person about your difficulties and goals in life can provoke anxiety and so we will aim to put you at ease in your first appointment.

Treatment sessions generally include a review of your week and home-based tasks set during the previous session. New strategies will be introduced, new skills practiced and you may be given activities to complete between sessions.

Appointments are generally 50 minutes in duration.

The number of sessions can vary depending on your situation. For many people, 6 to 10 sessions will be sufficient to make some progress, however follow-up sessions may be required. For longstanding issues such as childhood trauma or addiction, individuals may benefit from long-term therapy.

To schedule an appointment, you can either click on the Book Online button or simply call our office on 1800 50 40 20. If reception is unattended or we are unable to take your call please leave a message and we will return your call as soon as possible.

Our standard fees are very reasonable and clients may choose to utilise private health funds or if you have a referral from your GP and a Mental Health Care Plan, you may be able to make a claim from Medicare to assist with the cost of appointments.

Further information about our fees can be provided if you contact us via email or by calling us on 1800 50 40 20.

Your fees are payable at the time of the appointment by cash, EFTPOS or credit card (Visa and MasterCard only) or at the time of booking, if you have booked your appointment online.

You are able to change any online booking yourself or by calling us on 1800 50 40 20. Cancellation is possible with 48 hour’s notice.

Unfortunately, we are not an emergency service. If you are experiencing a situation that requires immediate attention please contact 000 or your nearest hospital. In addition, if you would like to speak to someone outside of your appointment time you can contact Lifeline on 13 11 14.

All personal information gathered by your psychologist will remain confidential and secure except when:

  • It is subpoenaed by a court;
  • Failure to disclose the information would place you or another person at risk of harm;
  • Your prior approval has been obtained to provide either a written report or to discuss the material with an external professional or agency.

You will always be notified if we believe we need to breach confidentiality.